Frequently Asked Questions
Who are we?
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We provide one-stop solution in premium and corporate gifts supply chain management service of product design and development, procurement, production management, quality control, and logistic.
What are premium and corporate gifts?
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Premium and corporate gifts are usually printed with a company’s name, logo or slogan, and given out at trade shows, events and conferences as part of the marketing campaign.
How do I order?
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Make enquiries by email / phone call / WhatsApp, and we’ll be in touch within 1 business day.
Details needed are: -
Product Description / Picture
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Quantity Required
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Company Logo for Printing
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Expected Lead Time
Where the stocks are coming from?
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Basically the items shown on website are ready stock, stock keeps in local. If you have a large quantity with custom-made items, we will import it from China.
What is the production lead time for a confirmed order/ after artwork confirmed?
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For ready stocks, please expect a minimum of 7-10 working days for the goods to be delivered to you.
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For custom-made items from China, we have 2 options for the shipping method, one is Air Shipping, with an average of 2-3 weeks are required. The other one is Sea Shipping will be delivered within 4-7 weeks.
What are the payment terms?
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50% deposit upon confirmation of order, while the balance will be charged before goods delivery. If you require a different form of payment, please contact our management team and your request will be reviewed.
Can I test/see the samples before ordering?
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Yes, kindly contact us for further information on any of the products.
What is the production lead time for a confirmed order/ after artwork confirmed?
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For ready stocks, please expect a minimum of 7-10 working days for the goods to be delivered to you. For custom-made items from China, we have 2 options for the shipping method, one is Air Shipping, with an average of 2-3 weeks are required. The other one is Sea Shipping will be delivered within 4-7 weeks.
What is the production lead time for a confirmed order/ after artwork confirmed?
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For ready stocks, please expect a minimum of 7-10 working days for the goods to be delivered to you. For custom-made items from China, we have 2 options for the shipping method, one is Air Shipping, with an average of 2-3 weeks are required. The other one is Sea Shipping will be delivered within 4-7 weeks.
How much are the delivery charges?
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FREE delivery will be applied for shipping within Klang Valley. While for other states or oversea orders, kindly contact us for further shipping information.
How should I submit the logo for printing?
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FREE visual artwork is provided in confirming order. After the order is confirmed, kindly send us the logo files in Adobe Illustrator (.ai) format or Corel Draw (.eps). The outline should be created with fonts to avoid loss of font type. Other non-vector based file may cause delays.
What is the M.O.Q. (Minimum Order of Quantity)?
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Each item have different M.O.Q., kindly contact us for more info.
What is the price of the products?
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The prices shown on our site are based on 100 piece quantity unit price. For different printing method, kindly refer to the imprint guide. For sourcing services, kindly contact us for a quote.
Do you take international orders?
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Yes, currently we have oversea clients from Singapore, Philippines, Japan, U.S, Maldives, Europe and etc.