We respect your privacy
Syrix Global respects your right to privacy, and this policy sets out how we collect, use, and protect your personal information. “Personal information” refers to information that can identify you as an individual, such as your name, contact details, and any other information that we hold about you.
What personal information we collect
We may collect the following types of personal information from you:
- Name
- Company name (where applicable)
- Billing address
- Shipping address
- Phone number
- Email address
- Information about the goods or services you have ordered
- Information from enquiries you have made
- Details from your communications and correspondence with us
- Information collected through our website, such as cookies or analytics data
How we collect your personal information
We collect personal information from you in a variety of ways, including:
- When you contact us via our website www.syrixglobal.com
- When you make an enquiry or place an order
- When you communicate with us via email, phone, or social media
- When you participate in marketing campaigns, promotions, or events organized by us
- Automatically, when you use our website, through the use of cookies and analytics tools
Use of your personal information
We use your personal information to:
- Provide our products and services to you
- Process your orders and manage deliveries
- Respond to your enquiries and provide customer support
- Improve our products, services, and website
- Send you marketing communications, promotional offers, or updates (only where you have consented)
- Comply with any legal obligations
We do not sell or rent your personal information to third parties. However, we may share your information with trusted business partners and service providers who assist us in operating our business — such as logistics companies (for delivery purposes) and IT or marketing service providers — strictly for the purpose of fulfilling our obligations to you.
Security of your personal information
We take reasonable steps to ensure your personal information is stored securely and protected from misuse, loss, or unauthorized access. While we take precautions, please note that no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute data security.
Access to your personal information
You may access or update your personal information by contacting us directly at donavan.lim@syrixglobal.com. Upon request, we will provide you with a copy of the personal information we hold about you. In certain cases, we may charge a reasonable administrative fee where the request is excessive, repetitive, or requires extensive data retrieval.
Complaints about privacy
If you have any concerns or complaints about how we handle your personal information, please contact us at donavan.lim@syrixglobal.com. We take all privacy-related complaints seriously and will investigate your complaint promptly to resolve the matter.
Changes to this policy
Syrix Global may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will take effect immediately upon publication. We encourage you to review this policy periodically to stay informed about how we protect your information.
Website
When you visit our website
When you visit www.syrixglobal.com, we may collect certain information such as your browser type, operating system, IP address, and referring website. This information is used in an aggregated form to help us understand how visitors use our site and to improve our services.
Cookies
Like many websites, we use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize you and improve the functionality of our website. Cookies do not access or damage your computer. You can control or disable cookies through your browser settings; however, some parts of our website may not function properly if you do so. More information about our use of cookies can be found in our Cookie Policy.
Third-party sites
Our website may contain links to external sites that are not operated by Syrix Global. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.